Please review these policies carefully as they are the terms of sale that govern your purchases at our online Store. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order at our online Store or by phone constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.
To learn about Moore Institute's return and refund policy, please click here. Please note there may be limitations on your right to return and obtain a refund for products.
Website Privacy Notice
NOTICE- This Web Site collects certain information relative to users who visit the site. This Web site categorizes this information into certain categories and the privacy level and what we do with the information that we collect on you depends upon the category in which you fall.
Our company does not make any attempt to obtain information that personally identifies our users who visit our web site. It is not our policy to sell or otherwise provide access to such information to unaffiliated third parties.
Category I – Information on users who visit our site to read or download information on our pages. From these users, we collect and store only the following information:
- The domain name through which you gained access to our Web site;
- The precise time and date that you entered our web site.
- The URL of the web page through which you kinked to our web site.
Category II – Users who send us e-mail containing personal information or identifies you, sign our guest book, or request email publications. Any information that we collect in this way is used only for purposes of responding to you and addressing the issues that you may have raised.
Any information that we collect is collected as part of our business practices in order to identify demographic information relative to users who access our site, assessing the number and type of user accessing various sections of our site, helping us determine what content and business concepts are working for us and/or are of interest to our visitors, determining technical design features and specifications and helping us assess systems performance. We also use such information in statistical form to assist us in business and marketing strategies and programs. We utilize software programs to create summary statistics which we utilize for the above purposes.
As a security measure for ourselves and our users, we utilize certain software programs to monitor traffic to our site and within our network. This software also enables us to identify unauthorized upload attempts, access to our system, and other attempts to cause damage to our systems.
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Hours of Operation
If you would like product and pricing information, Our online Store Telesales team is available to assist you 24 hours a day, at 205-967-3277 . For order status information or other assistance with an order you have already placed with the our Online Store, please contact Moore Institute Sales Support online at http://contact_us_link or by phone at 205-967-3277.
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U.S. Sales Only
No shipments can be made to United States territories, or addresses outside the United States.
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Sales to End Users Only
The Moore Institute Store sells and ships products to end user customers only. You may not purchase for resale. Moore Institute reserves the right to refuse or cancel your order if We suspects you are purchasing for resale.
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Electronic Downloads
If you made an audio or video podcast, the product is made available to you via a download link. Select “send a copy” if you want a copy of the same to be mailed to you for an additional small fee. At the time of checkout, Moore Institute will obtain an authorization from the credit card you have provided the online Store. Once we receive the credit card authorization, we will email you a link so you can begin downloading your podcast.
If the transmission is interrupted in any way during download, you have up to 7 days to re-try the download. Your download link expires after 7 days.
If your credit card company does not provide Moore Institute with a prompt authorization to charge your card, we will send you instructions for completing your purchase.
Please read the product information for Electronic Downloads and Moore Institute’s return and refund policy carefully, as any download purchases are non-refundable.
Moore Institute will charge sales tax for downloaded purchases if local law in the jurisdiction where you reside requires Moore Institute to do so.
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Proof of Purchase
Moore Instititute will send you a confirmation of your order via email if you have included an email address with your order. If you have not included an email address, you will receive a confirmation of your order by regular mail when your order is shipped.
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Payment Methods
Moore Institute allows you to make your purchases using any of the payment methods described below. You even can combine more than one payment method for a single purchase. Please read carefully our policies with respect to payment methods before you place your order.
Credit, Debit, and Check Cards
Whether you order online or phone in your order to the Moore Institute, you may pay by credit, debit, or check card. When you provide us with your card information, we will obtain a pre-approval from the card company for the amount of the order, which may result in a corresponding block on your available credit while the pre-approval remains in place. we will not bill your credit card or process a transaction under your debit or check card until your order ships.
The Moore Institute Store accepts Visa, MasterCard, American Express, and Discover cards. Moore Institute is unable to accept credit, debit, or check cards issued by banks outside of the United States.
Debit cards and check cards may have daily spending limits that could delay the processing of your order substantially.
The Moore Institute Store requires the credit, debit, or check card security code for your card for any telephone or online purchase to protect against the unauthorized use of your credit card by other persons. The security code is an individual three- or four-digit number specific to your card that may be printed on the face of your card above the embossed account number (if American Express), or on the back of your card, on the signature panel (if Visa, MasterCard or Discover).
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Sales Tax
In addition to the price of your purchases, Moore Institute will charge you sales tax based on your shipping address and the sales tax rate in effect at the time your order is billed. If you phone in your order, the Moore Institute Store sales representative will provide an estimated dollar total of your order including tax and any applicable shipping charges at the time you place your order. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order is invoiced will apply. The proof of purchase that Moore Institute mails to you will include any applicable sales tax.
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Tax-Exempt Orders
If you place your order on behalf of a tax-exempt organization or individual, please call Moore Institute Store Sales Support at 967-3277. Be prepared to provide proof of state tax-exempt status for the state where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt certificate.
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Shipping Options
Moore Institute offers three convenient shipping options.
* Standard Shipping: This option is free on all qualifying products. Products shipped via standard service are normally delivered within five business days after shipment.
* 2-Day Shipping: For an additional charge, Moore Institute offers this expedited shipping option for most products. Products shipped via two-day service prior to 5:00 p.m. CST are normally delivered by 4:30 p.m. local time two business days after shipment.
* Overnight Delivery: For an additional charge, Moore Institute offers this expedited shipping option on most of Moore Institute’s products. Products shipped prior to 5:00 p.m. CST via overnight service are normally delivered by 3:00 p.m. local time one business day after shipment.
Remember that these estimates are for time in transit only, and that they do not apply until the product leaves Moore Institute’s facilities. As the delivery of your order is beyond Moore Institute’s control once your order leaves Moore Institute’s facilities, Moore Institute cannot assume liability for late deliveries, regardless of the delivery method you specify.
Signature is required for delivery: If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Please note that Moore Institute is not able to adjust the shipping address once a package has left Moore Institute's warehouse. Title and risk of loss to all products will pass to you on delivery. Please note that, if you are willing to assume the risks of delivering your order without a signature, you may authorize Moore Institute to arrange for a delivery that does not require anyone to be at the delivery address. Click here for details and the applicable terms and conditions.
Undeliverable Packages: Occasionally packages are returned to Moore Institute as undeliverable. When the carrier returns an undeliverable package to Moore Institute, please contact Moore Institute to make arrangements for reshipment.
Failed Delivery Attempts: Most of Moore Institute’s carriers make three attempts to deliver a package. After three delivery attempts, the carrier will return the package to us.
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Order Processing
The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Moore Institute does not begin payment processing until Moore Institute receives all the information that it needs and full payment or a full authorization, in the case of credit card.
Moore Institute will begin payment processing for orders placed on weekends or holidays on the next business day. Business days are Monday through Friday, excluding federal holidays.
Your order for in-stock items that are eligible for same-day shipping must be received before your local time of 2:00 p.m., pending payment processing, for there to be adequate remaining time in the day for your order to be dispatched.
Moore Institute ships some products from our partners outside the state of Alabama.
Overnight shipping may not be available on such products.
Please review the Product Availability section below for more information regarding order processing and product availability times.
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Prices
The Moore Institute Store endeavors to offer you competitive prices on all our products and third-party products. Your total order price will include the price of the product on the day of shipping plus any applicable sales tax and shipping charges. Moore Institute reserves the right to change prices for products displayed at the online Store at any time and particularly to correct pricing errors that appear on the Store.
Should Moore Institute reduce its price on any shipped product within 14 calendar days of shipment, you may contact Our Sales Support at [Phone] to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Moore Institute within 14 calendar days of the price change.
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Product Availability
Moore Institute makes every effort to ship your product according to the estimated lead times provided by the Online Store at checkout. The estimated lead times are in business days (Monday through Friday, excluding federal holidays).
Although Moore Institute makes every effort to ship your order according to the lead-time provided, shipping dates may change due to changes in supply. If the lead-time changes, Moore Institute will contact you via email and provide a revised shipping estimate.
Moore Institute encourages you to contact Moore Institute Store Sales Support at 205-967-3277
Moore Institute makes every effort to supply you with the products you order, but there may be occasions when Moore Institute confirms orders but learns that it cannot supply the ordered products, either at all or in the quantities ordered. In those circumstances, Moore Institute will contact you to inform you and, if you are interested, Moore Institute may suggest alternative products that might be of interest to you. If you do not wish to order alternative products, Moore Institute will cancel your order for products Moore Institute cannot supply and for any other products that you no longer wish to order as a result, and will refund your purchase price for those products.
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Product Warranty
All digital and multimedia products carry a 30 day Warranty against defects in delivery media and functionality. You may review a copy of the Limited Warranty on these products, including its limitations and exclusions, before you purchase here.
By purchasing at the Moore Institute Store, whether you place your order online or by telephone, you acknowledge that you have had an opportunity to review Moore Institute’s warranty terms, have done so to the degree you need to be familiar with them, and you accept their terms and conditions, including the limitations, exclusions, and disclaimers in them.
Non-Moore Institute-branded, third-party products are, to the greatest extent permitted by law, sold "AS IS" by the Moore Institute Store, but may be accompanied by their manufacturers' standard warranties. Moore Institute sells "AS IS" products as is, where is, and with all faults, and without express or implied warranties from Moore Institute. If you have questions about manufacturers' warranties that accompany such products, please see the product description page or contact us by email.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.
Products sold through the Moore Institute Store that do not bear our logo are serviced and supported exclusively by their manufacturers in accordance with any terms and conditions packaged with the products. Moore Institute's Limited Warranty does not apply to products that are not Moore Institute-branded, even if packaged or sold with Moore Institute products. Please contact the manufacturer directly for support and customer service.
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Moore Institute Digital Products Licenses
Your use of Moore Institute-branded products is on the terms of the license in effect for the digital product at the time of purchase. You will be asked to agree to the terms of the applicable license before making a purchase or, if your product was shipped to review the TOS herein before you break the seal or sticker on the media packaging. Through your act of breaking the media packaging seal or sticker, you agree to be bound by the terms and conditions set herein.
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Return and Refund Policy
If you are not satisfied with your Moore Institute purchase of a product, please call 205-967-3277 for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product.
If the item is returnable and you send it back to us unopened in the original box, Moore Institute will offer you a refund based on your original method of payment. You must return the product to us within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any other items that shipped with the product. Moore Institute will assess a 10% restocking fee on any open product that is NOT DEFECTIVE.
* (You may return your product after rejecting the licensing terms, provided the seal is not broken.
* Sale on Electronic downloads are final.
NOTE: Moore Institute recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to us or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Dead On Arrival (DOA) Product: damaged product Out of the Box
An Moore Institute-branded product is considered DOA if doesn’t playback incase of multimedia or fails basic performance, when you first use it after opening the box or downloading. If you believe that your product is DOA, please call Moore Institute Support at 205-967-3277 within 30 calendar days of the invoice date. Moore Institute Support will determine whether the product is DOA and offer you the following options:
* Replacement: Moore Institute, at its expense, will ship another of the same product or provide a new download link.
If Moore Institute Support determines that a returned product is not DOA, Moore Institute will apply Moore Institute’s standard product warranty to the product. Further, if Moore Institute determines that you have misrepresented a returned product’s condition and that the product is not DOA, Moore Institute may impose a $10.00 handling fee.
This DOA policy applies only to Moore Institute-branded hardware products currently offered at the Moore Institute Store. As new products are offered, Moore Institute reserves the right to determine whether or not this policy applies. This DOA policy does not apply to third-party products that do not bear the Moore Institute brand name. You must call the manufacturer directly with any third-party product issues.
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Defective Items
Moore Institute Branded Products
If you discover what you believe is a product defect for any Moore Institute-branded product, please contact Moore Institute Support at 205-967-3277 .If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other information relating to your product. (See the Product Warranty section below for specific information about Moore Institute's product warranties.)
Non-Moore Institute Branded/Third-Party Products
If you discover what you believe is a product defect for any third-party product, please contact the manufacturer/supplier/publisher of such third-party product directly for information regarding the manufacturer's warranty. Please note that products sold through the Moore Institute Store that do not bear the Moore Institute logo are serviced and supported exclusively by their suppliers in accordance with the terms and conditions packaged with the products. Moore Institute's Limited Warranty does not apply to products that are not Moore Institute-branded, even if packaged or sold with our products.
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Other Terms and Conditions
* Moore Institute is not responsible for typographical errors. Moore Institute reserves the right to cancel any order you have placed if there was a typographical error on the Moore Institute Store concerning the pricing or availability of any item you ordered when you placed the order.
* Moore Institute reserves the right to change the terms and conditions of sale at the Moore Institute Store at any time.
* Moore Institute may make changes to any products or services offered at the Moore Institute Store, or to the applicable prices for any such products or services, at any time, without notice. The information provided at the Moore Institute Store with respect to products and services may be out of date, and Moore Institute makes no commitment to update the information provided at the Moore Institute Store with respect to such products and services.
* Moore Institute reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Moore Institute Store, or to any portion of the online Store, for any reason; (2) to modify or change the Moore Institute Store, or any portion of the Moore Institute Store, and any applicable policies or terms; and (3) to interrupt the operation of the Moore Institute Store, or any portion of the Moore Institute Store, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
* To the extent permitted by law, all sales at the Moore Institutee Store are governed by Alabama law, without giving effect to its conflict of law provisions.
* No Moore Institute employee or agent has the authority to vary any of the Moore Institute Store's policies or the terms and conditions governing any sale.
* If any of the aforementioned policies are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such policy shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies shall remain in full force and effect.
* Moore Institute’s failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by Moore Institute of any provision or any right it has to enforce these policies, nor shall any course of conduct between Moore Institute and you or any other party be deemed to modify any provision of these policies.
* These policies shall not be interpreted or construed to confer any rights or remedies on any third parties.
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NOTIFICATION OF COPYRIGHT, TRADEMARK, AND OTHER PROPRIETARY INFORMATION INCLUDED ON THIS WEBSITE
Each and every item and component found on or available via download through this site, including but not limited to manuscripts, written materials, text, graphics, logos, software, databases, icons, images, audio and video clips, is the exclusive proprietary property of Moore Institute Inc. or the applicable author of such material and is protected under the United States Copyright Act, all applicable state laws, and international copyright laws. The content and software on this site may be used as a resource while accessing this web site, but may not be download or used for any other purpose whatsoever. Any other use is prohibited and will constitute an infringement upon the proprietary rights of the relevant owner or author.
Moore Institute asserts all proprietary rights in and to all names and trademarks contained on this web page, regardless of whether a trademark registration has been secured. Any use of our trademarks in connection with any product or service that does not belong to the us, unless otherwise authorized in a written license agreement, will constitute an infringement upon our trademark rights and may be actionable under the United States Trademark Laws and/or International Trademark Laws and the Trademark or equivalent laws of other countries.
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